City Customer Interaction Centre closures March to May 2025

14 March 2025

The City’s Customer Interaction Centres will be closed on a number of public holidays over the next few months. Residents are encouraged to make use of the various convenient online payment options during this time.

‘The Customer Interaction Centres at our municipal offices will be closed on certain days during the next few months. We remind residents to use our simple and convenient e-Services options and to make an online booking when visiting an office in person. Residents are encouraged to check the City’s website or to call ahead before visiting the nearest office if in doubt. Customers are also urged to settle their municipal account by using the convenient QR code on their invoice.
 
‘Thank you to all our account holders for their continuous support and for making their payments regularly. The City remains committed to enhancing service offerings to residents and we once again urge customers to make use of our convenient online options,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
 
The City’s Revenue Department offices (payment, account enquiries and motor vehicle registration and licensing) will be closed on the following dates:

The Revenue Department’s payment, account enquiries and motor vehicle registration and licensing offices situated at Liberty Promenade Mall, Table Bay Mall and Lansdowne Corner Mall will be closed on the dates mentioned above, except for Saturday 19, Sunday 20 and Sunday 27 April 2025.
 
Remember: You can pay your municipal accounts (excluding motor vehicle licences) at any Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and Spar shops, online at www.easypay.co.za  or www.powertime.co.za  as well as via your internet banking facility: select the City of Cape Town as a bank-listed beneficiary on your bank’s website and use only your nine-digit municipal account number as reference.
 
Payment for the renewal of motor vehicle licences may be made online at www.capetown.gov.za/vehiclelicensing. Payment of pre-due date traffic fines may be made at selected Spar shops or online at www.paythat.co.za.
 
For payment arrangements email payment.arrangements@capetown.gov.za
For indigent applications email indigent.relief@capetown.gov.za
For more information on QR code payments, please see the user’s guide: https://bit.ly/3MhZXgT  
 
 
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Published by:
City of Cape Town, Media Office